At SRP International, customer satisfaction is our priority. We ensure high-quality massage chairs, fitness machines, and wellness products. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are accepted.

1. Eligibility for Return

You may request a return or replacement under the following conditions:

a) Product is damaged on arrival

If the product is physically damaged, broken, or not functioning at the time of delivery, you must inform us within 48 hours of receiving it.

b) Wrong product delivered

If you receive a different model or product, we will arrange a replacement after verification.

c) Manufacturing defect

If the product has a verified manufacturing defect, we will provide:

Replacement (or)

Free repair under warranty

Note:

Returns are not accepted for reasons such as size, color preference, change of mind, or after heavy usage.

2. Non-Returnable Items

Due to hygiene, size, and usage nature, the following items cannot be returned once opened or used:

Massage chairs

Leg massagers

Foot massagers

Neck & shoulder massagers

Back massagers

Fitness equipment or workout machines

Any product with wear/tear, stains, scratches, or improper usage damage

3. Return Request Window

You must raise a return or replacement request within:

48 hours for damaged or wrong product

7 days for manufacturing defects

After this period, issues will be resolved under the service warranty only.

4. Refund Policy

Refunds are processed ONLY when:

The product is returned in original condition

All accessories, manuals, and packaging are intact

A major manufacturing defect is verified and replacement is not possible

Refund Timeline:

Refunds are issued within 7–10 working days after product inspection.

Refunds are credited to:

Bank account

Original payment method

5. Replacement Policy

A replacement will be provided in situations such as:

Wrong item delivered

Product damaged during shipping

Verified manufacturing defect

Replacement will be initiated only after the original item is picked up and inspected.

6. Product Pickup Conditions

The product must be:

Properly packed

Free from physical damage caused by misuse

Returned with all accessories

If the pickup team finds damage due to mishandling or improper use, replacement/refund may be denied.

7. Cancellation Policy

Before Shipping:

Orders can be cancelled before dispatch for a full refund.

After Shipping:

Once shipped, cancellation is not possible. You may refuse the delivery, and charges such as shipping or handling may apply.

8. Service & Warranty Support

After the return window closes, all issues will be handled under:

FOR, Massage chair 

1-Year Parts Warranty

10-Year Service Warranty

FOR, Other Than Massage Chair  

6- Month Parts Warranty 

5- Years Service Warranty 

On-Site warranty for Massage chair & off site warranty other than massage chair and portable massager. 

Our technician will visit and repair issues as per warranty terms.

9. Contact Us for Return or Refund

SRP International – Customer Support

???? Mobile: [8368379231]

???? Email: [srpinternational1988@gmail.com]

???? Address: [C-88 Ground Floor, Unit A2 , Noida sector-65, Gautam Buddha Nagar-201301]